Flight Alteration & Cancellation of a Booking:
In the unfortunate event you should have to alter or cancel your booking, certain fees apply:
Individual Passenger Booking (1 – 3 passengers)
- Any flight cancelled within 72 hours prior to flight date will forfeit the full fare per person and will not be refunded.
- Any flight altered within 72 hourswill be at the discretion of Balloon Aloft and dependant upon flight availability.
- All alterations to flight datewill incur a rebooking fee of $50.00 per booking.
- Any flight cancelled outside of 72 hoursof flight date will incur a cancellation fee of $50.00 per person.
What if I miss my flight?
If you fail to show up for your flight or do not arrive in time for the flight and you miss your scheduled flight date, 100% of the full flight fare is forfeited and no rebook or refund will be made. You may send someone else in your place if you wish on the day with prior notification to us.
What if my Whole Group has to cancel?
Group Passenger Booking- 4 or more
- Any flight altered within 7 dayswill be at the discretion of Balloon Aloft and dependant upon flight availability.
- All alterations to flight datewill incur a rebooking fee of $25.00 per person.
- Any flight cancelled outside of 7 daysof flight date will incur a cancellation fee of $50.00 per person.
If you need to change your Flight date, we require 72hrs notice before your departure, a $25pp change of date fee applies prior to that.
Within 48hrs no refunds will be given, however, we will do our very best to work with you to change your flight date at a cost of $100 per person.