退款政策

1. Non-Refundable Tickets
Flights booked as Non-Refundable cannot be refunded under any circumstances.

2. Refundable Tickets
Refundable only if Balloon Aloft cancels due to weather, safety, or operational issues.
Not refundable for passenger change of mind or missed departure.

3. Individual Bookings (1 – 3 Passengers)

  • Cancellation ≤ 72 hrs before flight → 100 % fare forfeited.

  • Alterations ≤ 72 hrs → at Balloon Aloft discretion (+ $100 pp typical fee).

  • Re-book outside 7 days → $25 pp fee.

  • Cancellation > 7 days (refundable tickets only) → $50 pp fee.

  • “Non-refundable” tickets → no refunds.

  • Missed flights → 100 % fare forfeited (no refund / re-book).

4. Group Bookings (4 + Passengers)

  • Cancellation ≤ 7 days → 100 % fare forfeited.

  • Alterations ≤ 7 days → at Balloon Aloft discretion.

  • Re-book > 72 hrs → $25 pp fee.

  • Cancellation > 72 hrs (refundable tickets only) → $50 pp fee.

  • Missed flights → 100 % fare forfeited.

5. Weather Cancellations by Balloon Aloft
If your flight is cancelled due to weather or safety:

  • Your booking converts to an “open-dated” credit valid 3 months.

  • Re-booking must occur within 12 months of the first cancelled date.

  • Refunds (if eligible) may attract $25 admin fee.

6. Gift Certificates & Third-Party Bookings
Gift certificates and third-party vouchers are non-refundable.
Extensions only by discretion and subject to admin fees.

7. Refund Method
Refunds are processed to the original payment method within 10 business days of approval.